Refund policy
Last updated: October 28, 2026
Return and Refund Policy
This Return and Refund Policy applies to purchases made from Alvert at https://usealvert.com, operated by NORFELD COMPANY LLC, a United States limited liability company. We sell to customers in the United States.
30-Day Refund Request Period
You may request a refund within 30 calendar days of the date your order is delivered. To initiate a request, email support@usealvert.com within this period and include your order number, a description of the issue, and the information described below. Requests submitted after the 30-day period may be declined, except where applicable law requires otherwise.
Circumstances Eligible for Review
We review refund requests for products received damaged, incorrect items, orders not delivered by the maximum stated delivery period, and dissatisfaction reported within 30 calendar days after delivery accompanied by a photograph of the product. For damaged or incorrect items, please include clear photographs showing the problem. For non-delivery, provide the order number and relevant delivery details; a product photograph is not required for an item that was not received.
Submission of a request does not automatically constitute approval. We may verify order and tracking information and request reasonable additional details before making a decision. This does not limit any rights provided by applicable law.
Products Excluded from Discretionary Refunds
Customized or personalized products are not eligible for discretionary refunds. This exclusion does not apply when a refund is required by applicable law, including for a damaged or incorrect product.
No Physical Returns Required
Alvert does not accept physical product returns and does not require you to send a product back to obtain an approved refund. Once your refund is approved, you may keep or dispose of the item. You are not required to ship it to us or to our fulfillment provider. Please follow any applicable local rules for safe disposal, especially for electronic items or batteries.
Refund Processing
If your refund is approved, we will issue it to the original payment method used for the order. Allow up to 10 business days after approval for the credit to appear on your card statement or payment account, subject to your payment provider's processing. If an approved refund has not appeared after that period, contact support@usealvert.com so we can investigate.
Charges for Alvert purchases may appear on your payment statement under the descriptor "Alvert."
Orders Not Delivered
Our normal order processing time is 2 to 4 business days, followed by an estimated delivery time of 7 to 12 business days after shipment. If your order has not arrived after the end of the stated delivery period, contact support@usealvert.com for an investigation and refund review. Delivery estimates may be affected by circumstances outside our control, but nothing in this policy limits remedies available under applicable consumer protection laws.
Applicable Law
This policy is governed by the laws of the State of Florida, United States, to the extent permitted by applicable law. Any mandatory consumer rights that cannot legally be excluded remain unaffected.
Business and Contact Information
Brand: Alvert
Website: https://usealvert.com
Operator and legal seller: NORFELD COMPANY LLC
Registered address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States
Email: support@usealvert.com
Payment statement descriptor: Alvert